THE PUNJAB CONSUMER PROTECTION ACT 2005 pdf
click here for download
C O N T E N T S
Part IPRELIMINARY
1. Short title and commencement.
2. Definitions.
3. Act not in derogation of any other law.
Part II
LIABILITY ARISING FROM
DEFECTIVE PRODUCTS
4. Liability for defective products.
5. Defective in construction or composition.
6. Defective in design.
7. Defective because of inadequate warning.
8. Defective because of non-conformity to express warranty.
9. Proof of manufacturer’s knowledge.
10. Restriction on grant of damages.
11. Duty of disclosure.
12. Prohibition on exclusions from liability.
Part III
LIABILITY ARISING OUT OF
DEFECTIVE AND FACULTY SERVICES
13. Liability for faulty or defective services.
14. Standard of provision of services.
15. Restriction on grant of damages.
16. Duty of disclosure.
17. Prohibition on exclusions from liability.
Part IV
OBLIGATIONS OF MANUFACTURERS
18. Prices to be exhibited at the business place.
19. Receipt to be issued to the purchaser.
20. Return and refund policy.
Part V
UNFAIR PRACTICES
21. False, deceptive or misleading representation.
22. Prohibition on bait advertisement.
Part VI
THE POWERS OF THE AUTHORITY
23. Powers of Authority.
23-A. Powers of Government.
Part VII
CONSUMER PROTECTION COUNCIL
24. Consumer Protection Council.
Part VIII
DISPOSAL OF CLAIMS AND
ESTABLISHMENT OF CONSUMER COURTS
25. Filing of Claims.
26. Establishment of Consumer Courts.
27. Jurisdiction of Consumer Courts.
28. Settlement of Claims.
29. Settlement of pretrial stage.
30. Procedure on receipt of complaint.
31. Order of Consumer Court.
32. Penalties.
33. Appeal.
34. Finality of Order.
35. Dismissal of frivolous or vexatious claims.
Part IX
MISCELLANEOUS
36. Aid to the Consumer Court.
37. Immunity.
38. Power to make rules.
39. Power to remove difficulties.
